How to reduce your energy bills

We want you to be able to keep yourself warm at home and minimise costs at a time when energy prices are rising. If you are struggling, help is available from your energy supplier. Our Customer Services team have also been trained to offer you guidance.

Fuel bills

With energy prices soaring globally, the impact of price rises will depend on your energy supplier and tariff.

If you’re on a fixed price tariff, the price you pay per unit of energy won’t change until the end of your fixed rate period.

If you’re on a variable tariff or prepayment meter, there's an upper limit on the maximum price your supplier can charge you per unit of energy but this has risen substantially over the past year or two.

The government has announced a range of support to help with the rising cost of living.

From 1 October 2022, this includes a new ‘Energy Price Guarantee’ which will mean a typical UK household will pay no more than £2,500 a year on their energy bill until April 2024. This is automatic, applies to all households and is in addition to the £400 energy bills discount for all households.

Find out more about this and what cost of living support you could be eligible for on the government's Help For Households webpage.

Here’s some extra helpful advice from, Tenants Save Money Limited.

Contact your supplier as soon as possible. Most have hardship funds and support available for low income and fuel-poor households who are struggling with their bills. This includes the existing Warm Home Discount, Winter Fuel Payments and Cold Weather Payments.
Gas and electricity companies cannot cut off your supply unless they have first offered you a range of payment methods to help you pay. They must only disconnect your supply as a last resort and they must give you proper notice first. Ask for ‘emergency credit’ if you use a prepay meter and you can’t top up.
If you’re a vulnerable person, ask your energy provider to put you on the Priority Services Register. This gives you things like advance notice for planned power cuts (important if you rely on your energy supply for medical reasons) and priority support in an emergency. To check whether you are eligible for support, visit Ofgem.
If your energy supplier goes out of business, Ofgem will appoint a new supplier and your supply won’t be disrupted. Take a meter reading, don’t switch, wait for Ofgem to choose a new supplier (this way any credit you have will be moved across) and wait for the new supplier to contact you. You can then switch to another supplier if you prefer.
Find out more, including other payment plans, schemes, grants and benefits on the Ofgem website.