Health & Safety

Norwich City Services Ltd (NCSL) are committed to providing a safe and healthy workplace for all our employees. We will ensure that all risks associated with our activities are effectively managed to the highest standard. We will put measures in place to ensure that both employees and members of the public are not exposed to undue harm or risks to their safety as a result of our activities. We are committed to protecting the environment from any negative effects as a result of our activities and will ensure we provide a quality service to all our stakeholders.

NCSL recognises that the development of a culture supportive of health and safety is necessary to achieve adequate control over risks. Accordingly, it will do all that is reasonably practicable to promote co-operation between groups and individuals so that health and safety is a collaborative effort. It supports and actively encourages initiatives aimed at continuous improvement and ensures the communication of necessary information throughout the organization. The aim for NCSL is to contribute to and continually strive towards an environment that is free from injuries, ill health, and loss.

Safety, Health, Environment and Quality (SHEQ) objectives and targets have been set by the senior leadership team, progress is reviewed bi-annually and captured as part of the management review meetings. Additionally, the Head of SHEQ discusses current progress and any additional objectives with the SLT team on a monthly basis.

NCSL also recognises the benefits that a strong and positive health and safety culture provides. This policy demonstrates a commitment to implementing, maintaining and continually improving an effective integrated management system by ensuring:

Compliance with all identified applicable legal, regulatory, and technical obligations and any specific requirements of our stakeholders, clients and parent company.
That all staff receive information, instruction, training, and supervision so that they can carry out their duties in a safe, competent and professional manner.
That staff are consulted on and can participate in the management of any changes and improvements that might impact on their work environment or duties.
The prevention of pollution, reduction health & safety and service delivery risks and associated undesired effects by means of suitable and sufficient identification, assessment and implementation of effective control measures and operational processes, including the allocation of sufficient physical and financial resources.
The development and implementation of a structured organisation with clearly defined roles, responsibilities, and accountabilities with regards to all SHEQ procedures and working practices.
The facilitating and nurturing of an open and positive working culture to ensure the effective reporting of all incidents, accidents and near misses and the active participation of all staff and worker representatives in relevant health and safety matters.

The effective implementation of this policy and the success of its intended outcomes will be influenced and driven by all NCSL employees. Those employees have a shared responsibility to:

Provide the highest level of customer satisfaction
Participate in achieving a positive SHEQ culture and achievement of the stated objectives Help to prevent and reduce all incidents, accidents, injuries, or ill health.
Prevent pollution and negative impacts on the environment from NCSL activities.
Ensure the safety of themselves, colleagues, contractors, and members of the public.

The Managing Director will have overall responsibility for ensuring the effective delivery of this policy and associated objectives and procedures and will achieve the intended aims with support from the senior management team.

This policy will be brought to the attention of all NCSL employees and contractors by way of an induction process, on health and safety notice boards and will be made available electronically. It will be available to members of the public and all other stakeholders upon request.