Accessibility & Privacy

Accessibility

At NCSL we are committed to ensuring digital accessibility for everyone. We continually strive to improve the user experience for our community, including those with disabilities. 

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Our commitment:

We are dedicated to meeting the requirements of the Web Content Accessibility Guidelines (WCAG)  2.1 Level AA. Our team regularly conducts accessibility audits and implements necessary adjustments to enhance accessibility features on our website.

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Our current accessible features are:

• Alternative text for images to facilitate screen reader compatibility.

• Clear and consistent headings and structure to aid navigation for users with cognitive disabilities.

• Descriptive links and labels for improved understanding and ease of use.

• Compatibility with screen magnifiers and browser zoom functions for users with low vision.

• Colour contrast ratios optimised for users with colour vision deficiencies.

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Feedback: 

We welcome feedback from users regarding the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at ncslinfo@norwich.gov.uk. Your input helps us enhance accessibility for all users. 

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Privacy

Norwich City Services (NCSL) is registered with the Information Commissioner’s Office with the reference ZB024353.

 

NCSL processes personal data as a data controller in relation to our operations. Privacy Notices setting out more information on this can be found at:

• NCSL HR - Recruitment, HR and Learning

• NCSL HR - Environmental Staff - Vehicle Telematics

 

NCSL also processes personal data as a data processor on behalf of the services we provide to our clients. For more information on this, please contact the relevant client who are the data controller for this information.

 

For more information about how NCSL processes personal data, please contact our Data Protection Officer by emailing DPO@norwich.gov.uk.